Privacy Policy

 

Privacy Policy

At Euro Link we understand that your privacy is important to you. We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your personal information and sensitive information. We also know you love the small print, but here’s a summary of how we protect your privacy:

  1. We only collect what we need to help you with your request or provide you with information that you ask for, personalizing it to your interests.
  2. We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.
  3. We want you to understand everything we do with your information, so we’ll try our best to explain with no nonsense.
  4. No surprises — you decide what and how you hear from us.
  5. That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this policy provides you with more detail of our privacy and personal information handling practices.

Who we are

Euro Link is a student consultancy organization that assists individuals to study overseas around the world. This requires us to collect personal information from you. “We”, “us” and “our” refers to the Euro Link.

International Education Information, Advice and Counseling

The services we offer to help you study overseas include counseling, application assistance, visa assistance, student exhibitions and seminars.

If you register on our websites (www.eurolinkbd.com) or register to participate in an event we will collect personal information such as your name, email address, contact details, country of residence, nationality, preferred study destination, and when you intend to study.

If you enquire about study opportunities directly with an EL counselor, or we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information.

Collecting your personal information allows us to:

Student Essentials Services

Euro Link offers services from third parties to help support you in your studies overseas and we call these Student Essentials. These services include Overseas Student Health Cover (OHSC), accommodation arrangements, a 24/7 emergency helpline, referral to guardianship services, visa application services and career skills training. If you purchase a service we may collect personal information such as your name, date of birth, and financial information, and sensitive information such as your health or medical information. We may also collect payment information; however EL does not store information like credit card details. Collection of your personal information and sensitive information (such as your health or medical information) allows us to:

Visa application services for

We provide visa application services for various countries visas including guiding you through the application process and helping you prepare the necessary documents for your nominated visa application. Collection of your personal information and sensitive information (such as information from your medical examination) allows us to:

Retention

Euro Link’s vision is to build a global community of connected students from classroom to career. This means we would like to stay in touch for as long as you would like to hear from us, but we will only retain your information as long as is necessary for the purpose it was given to us. As a guide we will keep your personal information for certain times after commencing your studies or your last activity with us so that we can continue to support you through your journey, unless required retaining it for legal or regulatory purposes Euro Link organizes various events and conferences related to international education and assessment which may be managed or presented by Euro Link, whether in our own right, or under contract for another organization. The information we collect is relevant to your attendance and participation. In registering for, or participating in, an event we collect your personal details such as name, postal and email addresses, date of birth, contact details, residency status, education qualifications, employment history, occupation, areas of interest and professional memberships. Collection of your personal information allows us to:

Disclosure to others

We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, IELTS test centers, professional bodies and commercial organizations, or regulatory authorities when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required. Where we transfer data to offshore recipients, the data is subject to use restrictions and safeguards against unauthorized access. For events or conferences, we may disclose, with your consent, some of the information that is collected via the online registration form such as your name or your email address to sponsors for marketing purposes. This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorized access. The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. Euro Link takes appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal information including standard protection clauses in our contracts and a Euro Link Data Transfer agreement. We take reasonable technical and organizational measures to protect the personal information we hold against interference, loss, unauthorized access, use, modification or disclosure, and other misuse. The steps we take include:

However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

Retention

When the personal information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the personal information.

Your rights

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information. Valid reasons include:



We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process. If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

Right to erasure

At your request, we will remove all the data we have for you which we are not required legally to retain.

Right to restrict processing

You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.

Right to withdraw consent

For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting info@eurolinkbd.com

Right to object

You can object to the processing of your personal data.
Right to not be subject to automated decisions and profiling
None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyses or predict behavior but we will ask you for explicit consent when this processing will involve your personal data.

Right to data portability

If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.

Making a request

Requests for access or correction to your personal information or other privacy rights described above should be addressed to Euro link by emailing info@eurolinkbd.com. All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfill your request, we will respond provide you with an explanation. We have procedures in place to deal with your inquiries or complaints. If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact info@eurolinkbd.com.com.

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